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CORPORATE COORDINATOR - ADMINISTRATION AND MAINTENANCE
Location: Milton Keynes MK1 1QT
CORPORTATE CO-ORDINATOR – ADMINISTRATION AND MAINTENANCE
Reporting to: Portfolio Manager
Post Location: MK
Department: Corporate Residential - MK
Company Objective
To maximise returns for clients, report swiftly and accurately on performance and establish a “best in class” reputation for the business in its key market areas.
To deliver the company’s financial objectives and performance targets for each year.
Job Objective/Summary
Maximise the performance of a portfolio of properties through effective and accurate administrative support.
Ensure all performance targets are met whilst complying with contractual, legislative and client requirements.
Provide operational support to Portfolio Manager as required.
Duties & Responsibilities
In accordance with the Procedures Manual (as amended from time to time):
• Assisting the letting process to minimise voids and maximise rents. Agreeing Letting Agent Instructions where required. Referencing potential tenants, preparing tenancy agreements and managing move-ins and move-outs. Dealing with inventories, dilapidations and deposit returns and utility and council tax issues as required.
• Liaising with the portfolio accounts team providing data and information to ensure the client and tenants’ accounts are maintained accurately and efficiently.
• Taking maintenance calls, evaluating responsibility and referring to a line manager where necessary. Instructing contractors to ensure that maintenance work is carried out in a timely manner and cost effectively. Ensuring that statutory requirements, including Health and Safety, are adhered to at all times
• Ensuring that client and internal mandates are complied with, and authorising and approving invoices and processing insurance claims.
• Liaising on a regular basis with tenants, letting agents, contractors, client accounting team and external clients, assessing and resolving enquiries, queries and problems as they arise in a timely and effective manner.
• Collecting and verifying data and ensuring that the property management system is accurately updated and that the notes system reflects action taken at all times.
• Liaising with the Portfolio Manager and Senior Administrator to complete rent reviews to ensure that rent is always the maximum achievable.
• Assisting the Portfolio Manager and Senior Administrator in supplying accurate data for client reports in the required format as agreed.
• Referring all complaints to a line manager on the date of receipt and dealing with the complaint in accordance with prescribed company procedures and timescales.
• Attending training courses as required and adhering to company operational and administrative procedures at all times.
Other duties
• Attend staff meetings and training as required
• Maintain an awareness and observation of Fire and Health & Safety Regulations
• Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the post as requested by the line manager or Head of Department/Division
Person Specification
Essential requirement
Qualifications
GCSE in Maths and English (or equivalent)
Experience
Experience in administration or customer services
Knowledge and Skills
Good written and verbal communication skills
Knowledge of MS Office – Word, Excel, Outlook
Personal Qualities
The ability to work constructively as part of a team
Desirable requirement
GCSE in Maths and English – grade C or above (or equivalent)
Previous property management experience
Experience in a property maintenance role
Knowledge of property/letting industry
The ability to organise own workload
The ability to work on own initiative
The ability to work under pressure
Additional Information
37 hours per week Mon - Fri, two roles available – one permanent role, one fixed term until end December 2010 to cover maternity leave.
Salary: £16,000 pro rata per annum
Closing date: 31st July 2010
Interview date: 4th August 2010
If you would like to apply for this role, please download the application form. In order to be considered for the role, your completed application form should arrive by no later than 31st July 2010. Please note that we do not accept CVs. If you have any questions about the role or have any technical difficulties with the application process, please contact Adnan Hassan Khan T. 01908 633941 E. Adnan.Hassan-Khan@touchstonecps.co.uk. Thank you for your interest in Paladin Group
Last updated: March 2010
